Masterclass - Chris Voss - — The Art Of Negotiati...

If you cannot agree on a price, expand the pie. Incorporate terms that cost the other side very little but carry immense value for you, such as extra vacation days, flexible hours, or performance-based bonuses. 5. Spotting Liars and Ensuring Execution

Most people view empathy as being "nice" or agreeing with the other side. Voss defines it differently: empathy is understanding the other person’s position so well that you can articulate it better than they can. MasterClass - Chris Voss - The Art of Negotiati...

Labeling is verbalizing an emotion or dynamic that you observe in the other party. You start labels with neutral phrases like "It looks like..." , "It sounds like..." , or "It seems like..." . If you cannot agree on a price, expand the pie