Some aggressive AVs flag the STARTUP.NSH or EFI shell files as “Potential Unwanted Application” because they modify firmware. If downloaded from HP, it is safe. Exclude the folder.
Click Start on the welcome screen, wait for the software to scan, and select your printer from the list. Choose the Fix: hp service tool download
Let’s assume you successfully downloaded the onto a USB. Some aggressive AVs flag the STARTUP
For printer users, the HP Smart app (available on Microsoft Store, Google Play , and the App Store ) is the primary management tool. HP Support Assistant wait for the software to scan
Ensure you are using the latest version of Chrome or Edge.
Click on or navigate directly to hp.com for PC tools.