What is this address? Samsung P.O. Box 12987, Dublin, Ireland is the official return and repair processing center for Samsung UK & Ireland. It is not a physical walk-in location, but a mail-handling facility for:
Device repairs (under warranty or paid) Trade-in returns Recycling programs
How does the IMEI connect to this address? Your IMEI (International Mobile Equipment Identity) is Samsung’s way to identify your exact device model, warranty status, and service history. When you send your device to this Dublin P.O. box, Samsung links your IMEI to the service request. Step-by-step guide when using this address 1. Find your IMEI
Dial *#06# on the Samsung phone Check the original box barcode Look under Settings → About phone → Status information Samsung Po Box 12987 Dublin Ie Imei
2. Create a service request (mandatory)
Go to Samsung UK/IE support site Sign in with your Samsung account Enter the IMEI to check warranty Choose repair reason (e.g., screen issue, battery) Samsung will email you a shipping label – this label will show P.O. Box 12987, Dublin as the destination.
3. Package your device properly
Use a sturdy box Include only the device (no charger, case, or SIM) Print your service request number and IMEI on a paper inside the box Do not write IMEI on the outside of the box
4. Ship to the address Use the exact format from your Samsung shipping label: Samsung Repair Centre P.O. Box 12987 Dublin IE
Important:
Courier services (DHL, FedEx, UPS) cannot deliver to P.O. boxes. Samsung usually uses An Post or a tracked return label that specifically works with this P.O. box. Use the label Samsung provides.
5. Track using IMEI or Service ID Once shipped, Samsung will send updates via email. You can also track the repair status on their support site using: