The handbook outlines rigid quality controls for pulling espresso. If a shot pours too fast or too slow (falling outside the standard window of seconds), it is considered dead and must be dumped. Serving a bad shot is a major policy violation.
Reliability is a non-negotiable pillar of the handbook. The company phrase "be on time, ready to rock" appears in nearly every job description. dutch bros employee handbook top
Because stands operate with lean shifts, arriving on time is critical. The handbook outlines a strict point system or warning tier for unexcused absences or tardiness. 4. Code of Conduct and Professional Boundaries The handbook outlines rigid quality controls for pulling