If you obtain the tool, execute it via an elevated Command Prompt: Navigate to ...\Symantec Endpoint Protection Manager\Tools resetpass.bat Broadcom Community for your region?
Because resetpass.bat can change the master password without knowing the old one, restrict local and Remote Desktop (RDP) access to the SEPM server to strictly trusted IT personnel. If you obtain the tool, execute it via
: Enter your admin username. A temporary password link will be sent to the registered email address. No Email Configured? If you obtain the tool