Copy the update zip file (do not unzip it) to a FAT32-formatted MicroSD card or USB drive. Insert the media into the X96 Mate. Open the app from the Android apps menu.
Flashing fresh firmware on your Android TV box resets the system software entirely. It is a powerful troubleshooting step and system upgrade rolled into one. X96 Mate Firmware
Sometimes new, optimized versions of Android 10 (or custom ROMs) provide better support for streaming apps. Copy the update zip file (do not unzip