Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed Updated ⚡ Must Watch

If the above steps fail, the TPM key may be in a locked state, requiring Palo Alto Support to obtain root access, clear the TPM key, and generate a new one, as noted in recent 2025/2026 community reports. Palo Alto Networks LIVEcommunity

show ntp

If the time is off by more than a few minutes, configure proper NTP servers and commit the changes before proceeding. If the above steps fail, the TPM key

request device-certificate renew serial <serial-number> If the above steps fail