: The customer does not need to install the full software. They should run the Customer Module (often a standalone .exe ) which allows them to "callback" to your technician IP address or DNS name.
The specific static or DHCP local IP assigned to your technician computer. usb redirector technician edition 19 7 install
+-------------------------------------------------------------+ | TECHNICIAN DASHBOARD (v1.9.7) | +-------------------------------------------------------------+ | Status: Listening on Port 32032 | +-------------------------------------------------------------+ | Connected Clients: | | [+] Customer_Session_XYZ (IP: 203.0.113.50) | | | | | +--- [USB COM3] Qualcomm HS-USB QDLoader 9008 | | (Status: Auto-Connected / In Use) | +-------------------------------------------------------------+ : The customer does not need to install the full software
: Version 1.9.7 is designed to work over LAN, Wi-Fi, VPN, or the open Internet, providing a stable "Direct IP" connection for high-speed data transfer. Installation and Setup Process or the open Internet
Unlike standard remote desktop tools, USB Redirector Technician Edition requires the technician's network to accept incoming handshakes.